We are a small business and dispatch all orders in-house. We post twice a week, on a Tuesday and a Thursday – delivery will be 3-5 days after the day you place your order. If you need your order in a hurry, please email us at email@example.com and we’ll see what we can do!
Single items and lighter-weight orders are posted by Royal Mail. Orders containing multiple items will be sent by courier service. Postage is calculated when you check out your order.
We can offer next-day and worldwide shipping – please contact us at firstname.lastname@example.org for a quote.
We hope that you will love your order and never want to part with it. However, if you need to exchange or return your item you can do so within 28 days.
All items to be returned or exchanged must be unworn, and in perfect saleable condition. You’ll find our return form and address on the invoice inside your package. Please use the original packaging to return your order if possible (we’ll make sure we reuse it if we can, or recycle it if we can’t).
If you need an exchange, email us at email@example.com so we can make sure we get the right product to you as soon as we receive your return.
In the very unlikely event that you receive a faulty item, please email us at firstname.lastname@example.org so we can arrange a replacement.